No Help at All

I called the FNB customer service call centre 3 times today. The first time the agent was very rude and just dropped the call. The second time the agent named Tsepo answered and when I tried giving my details, she just went quite and then started talking in the back round and dropped the call. The third agent I called tried to help but she was unable to assist. <br> <br> I have a debit order on my account that I tried stopping but when I check the list of my debit orders the debit order isnt there. I called the call centre and asked if they can assist in stopping and reversing it but the agent I spoke to could not help. I really dont understand how they a debit order can go off my account but us not listed as a debit order can someone please explain this to me <br> <br>