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FNB (First National Bank)'s replyOfficial
22 Nov 2018, 12:12Good Day,
Thank you for your posting and for bringing this matter to our attention.
Please note your complaint had been routed to FNB Connect and Smart Devices for investigation and resolution. They will be in contact with you.
Turn around times for complaints are 24 hours. Please note that every time you log a complaint a new reference number is generated and filters to the back of the queue. This causes a delay in resolving the problem.
Please allow the business unit time to investigate and provide feedback,
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for your posting and for bringing this matter to our attention.
Please note your complaint had been routed to FNB Connect and Smart Devices for investigation and resolution. They will be in contact with you.
Turn around times for complaints are 24 hours. Please note that every time you log a complaint a new reference number is generated and filters to the back of the queue. This causes a delay in resolving the problem.
Please allow the business unit time to investigate and provide feedback,
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply22 Nov 2018, 12:12
Official
Good Day,
Thank you for your posting and for bringing this matter to our attention.
Please note your complaint had been routed to FNB Connect and Smart Devices for investigation and resolution. They will be in contact with you.
Turn around times for complaints are 24 hours. Please note that every time you log a complaint a new reference number is generated and filters to the back of the queue. This causes a delay in resolving the problem.
Please allow the business unit time to investigate and provide feedback,
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for your posting and for bringing this matter to our attention.
Please note your complaint had been routed to FNB Connect and Smart Devices for investigation and resolution. They will be in contact with you.
Turn around times for complaints are 24 hours. Please note that every time you log a complaint a new reference number is generated and filters to the back of the queue. This causes a delay in resolving the problem.
Please allow the business unit time to investigate and provide feedback,
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints Team
*** (option one)
nS
natalie S's updateReviewer Update
22 Nov 2018, 16:23I still have not been given a solid response to my query and my reversal has not reflected. im tired if this and this Is really rubbing me up the wrong way now... FNB this is unacceptable
nS
natalie S's update22 Nov 2018, 16:23
Reviewer Update
I still have not been given a solid response to my query and my reversal has not reflected. im tired if this and this Is really rubbing me up the wrong way now... FNB this is unacceptable