No help and rude unprofessional treatment

So I have been struggling to pull out a statement from my savings and I went to the bank. I called the call center from the branch and I'm told they can't help, the rude lady at the call center just left the line hanging and I could hear her talking to a colleague in the backround. She then comes back on the line and when I ask her why did she leave me talking alone and no straight answer. Now the frustration here comes in when I'm told a statement from my savings pocket can only be printed out quarterly, I can't get a simple thing like a statement from a bank? Then I ask for the fine print as I was never told of this when I opened the account. The lady then puts me on hold for 15min and she eventually hung up on me. What kind of service is this when I even have a business account with the same bank. I'm switching all accounts to a bank that respects their clients