No Help and Don't Care Attitude

Please note my problem has not been resolved. I want the R250 X 2 to be refunded to my account because the person at the slow lounge informed me if I swipe my Private Clients card I will not be charged. You can't tell me that the person doesn't work for FNB. When he stands at the door of a FNB slow lounge, he is then a representative of your company and a brand ambassador. If I knew it would cost me R500 to have two slices of cheese and a mini generic brand of cold drink I would have never entered the place. After weeks of trying to resolve this problem I only get a call from a consultant and not a member from Bridgette Kruger's office. Private Clients Team only call you after you post on Hello Peter. They lie when they send you emails promising to call you. If this problem is not resolved please make arrangements with me to close my Private Clients account