NO HELP!!!

On the 1st week of October I sent an Ewallet of R250 to my son, he was able to only get R200. He tried to get the R50 from various ATMs and the last time we did it on an ATM which indicated that there were R50s in the ATM. I called the enquiring line and the consultants told me that to cancel an Ewallet would cost me R54 or so. Now I've had to come to this platform to get my R50 paid to my son. This morning I had R798 unauthorized debit order coming off my account. I called at 7h30 and someone asked me to hold for 19 minutes only to find my call was never transferred anywhere. I called again and held for 44 minutes with the lines being bad, the lady keeping me on hold to check with the supervisor, finally transferring me to accounts department for them to send me a dispute form and then Queen in accounts told me it's a debit order and it will be reversed in the department she was going to transfer me to. When she transferred me the call ended and I realized that after all the holding, I HAVE NOT BEEN HELPED AND I HAVE RUN OUT OF AIRTIME!!! Now what do I do!!!???