No help

This morning I received a notification that that there is a payment notification on my account LK34NYF as well as a successful debit order of R980 with reference of R980. As I am traveling and can only get to a branch in 30 days I used the call center. Call Centre did not help as I have hold the line for about 15 minutes. Then I stopped next to the road in a rural area opened the labtop and dialedIn with a secure vpn to the FNB website. On the chat option I asked for help. They come bank and say the app is not secure and device to registered??? They can not help as I need to do a transaction of R300 and wait for 7 days????? This was waiting for 30 minutes. Then I message again answer only came back after about 50 minutes. I attempted again and then gave up as I was now 192 in line. Up to now I do not loan if this transaction is valid or the transaction must still go through. So if I understand it, it seems that that online banking on the website is not secure. Only App communication is used??? So now help available. I will put my laptop away, start driving again in the rural area where their is not even cellphone reception. I will be much saver while driving than waiting for somebody to help. If my accounts bounce if this is a true sms FNB will carry the cost.