YD
Youlene D

1 reviews | Active since Oct 2010

06 Aug 2015, 13:40

NO HELP

Last week I submitted a report on First National Bank and received - 5 call backs from the various departments<br> each not able to help. Each caller thought they could assist but unfortunately could not understand what I was talking about. I really do believe that FNB is not very concerned about their customers and should not have a slogan that says \How can we help you"as they do not know how to help. I will be moving our accounts over to another bank as I have done my homework and have also found that there are at least 3 major banks that charge much less with regards to bank charges and have a better \""happy\"" customer ratio than FNB does."""

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Aug 2015, 14:37
Official
Hello youla,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)