No help

I was under debt review for a couple of years and got cleared last December by the debt review company and when I tried to get Vehicle finance this month I was told that there was still an outstanding paid up letter from FNB. I contacted them and was told that I still had x amount in a savings account that needed to be transfered in order to close the account. This was two weeks ago after I sent them a signed letter and made numerous phone calls to get the account closed before the debt review company can clear my name. No reponse no emails or any form of communication except for the auto response email I recieved.