No help!

I have been trying for weeks to get a new pin number for my Kulula Card. I don't know why the first pin stopped working. I was told you had to request a new pin number and wait 48 hours for they relevant department to call you with the new pin. I missed the first call and had to call the call centre again. I was told they would request another pin number and I should wait for their call within a 48 time period again. Unfortunately I missed the second call. With all my many calls to the call centre I was told they will not try and call you back if you miss the first call you must re call the call centre and request they call you again. Always with a 48 hour waiting period.<br> It is ridiculous that they cannot give you a second call. I am a very busy person and am not permanently glued to my phone.<br> <br> I tried over and over to call the help number which is printed on my Kulula card ***), which was the number I dialled the first few times but now the person that answered says this is only for FNB clients and that I should call ***. So I did that but every time an FNB agent answered and so no help is forthcoming. Even if you call ***. No help. No new pin. HELP!