AM
Amanda M
1 reviews | Active since Mar 2009
30 Sept 2021, 06:58
No help 2
I am writing this review because i did reply to FNB on my last review but got on reply on it *no help*
Fnb responded once then when i rep**** to them with an issue with regards to the same review no response at all.
Seems they only give attention to new reviews.
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Replies (1)AM
She was called once when when was at the hospital so she could not answer the cell. She was then contacted via email to arrange a time to call . she scheduled for the next day there was. no call no contact. Then she was emailed again once again to schedule a time to call she scheduled for the next day again there was no call or contact. She was then contacted via SMS asking if this issue has been resolved she tried to reply but could not as she had no smss or airtime.
This complaint reference number has not been resolved as of yet.
The fact that consulants schedule to call but do not then SMS. Why did they not call are your resolution consultants only calling clients once thereafter they don't
Utterly disappointed in FNB
Please investigate fully before replying because if you had u would have seen the above as a reply to my original complaint
Please advise
Further
Amanda M's updateReviewer Update
30 Sept 2021, 09:53- Hi if you had Read my comment in my first complaint which no knew rep**** to the cimmwnt was posted on the 28 Sept . under no help review name.
- It states the following
She was called once when when was at the hospital so she could not answer the cell. She was then contacted via email to arrange a time to call . she scheduled for the next day there was. no call no contact. Then she was emailed again once again to schedule a time to call she scheduled for the next day again there was no call or contact. She was then contacted via SMS asking if this issue has been resolved she tried to reply but could not as she had no smss or airtime.
This complaint reference number has not been resolved as of yet.
The fact that consulants schedule to call but do not then SMS. Why did they not call are your resolution consultants only calling clients once thereafter they don't
Utterly disappointed in FNB
Please investigate fully before replying because if you had u would have seen the above as a reply to my original complaint
Please advise
Further
AM
Amanda M's update30 Sept 2021, 09:53
Reviewer Update
- Hi if you had Read my comment in my first complaint which no knew rep**** to the cimmwnt was posted on the 28 Sept . under no help review name.
- It states the following
She was called once when when was at the hospital so she could not answer the cell. She was then contacted via email to arrange a time to call . she scheduled for the next day there was. no call no contact. Then she was emailed again once again to schedule a time to call she scheduled for the next day again there was no call or contact. She was then contacted via SMS asking if this issue has been resolved she tried to reply but could not as she had no smss or airtime.
This complaint reference number has not been resolved as of yet.
The fact that consulants schedule to call but do not then SMS. Why did they not call are your resolution consultants only calling clients once thereafter they don't
Utterly disappointed in FNB
Please investigate fully before replying because if you had u would have seen the above as a reply to my original complaint
Please advise
Further