1 reviews | Active since May 2017

31 May 2017, 18:17

No help?

<p>Nobody with Private Clients, Business Banking or the General Help Desk (respective call centres) can assist me by linking my Money Market account with my online profile or alternatively assist me with moving money (that is supposed to be readily available) to another account as "it is not linked". How was it possible to transfer money from my Business Account to the Money Market Account, but not the other way around?</p> <p>I am very unhappy with FNB, as the past few times I did require any assistance, it is always a struggle.</p> <p>I look forward to hear from you.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Jun 2017, 11:21
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)