1 reviews | Active since May 2016

22 Feb 2017, 14:56

NO HELP

<p>Good day,</p> <p> </p> <p>On Friday the 17th of February I visited the FNB branch in Horizon view, seeking help.</p> <p> </p> <p>Unfortunatley for me I firstly got de*****ed, and then ******, as a result I don't have an ID, drivers license, or even for that matter a cellphone.</p> <p> </p> <p>Due to me being de*****ed, my bank account fell in arears, however I do still have a small investiment, which I was trying to get the money out, in order to go to the department of home affairs, get a ID, get a SIM card, see if I can get a phone, get cellphone banking (in terms of an ewallet) get money and sort my life out, I explained my situation first to the consultant, she advised me that she cannot help me, and I asked to speak to a manager. The lady was exteremly unhelpful, firstly her attitude was well I dont want to help you, and I am not going to help you, I tried to plea with her, explaining my dire situation (bear in mind, I got de*****ed my a good friend, so trust is and who to trust I don't know as yet, asking for an ewallet, how? I dont have a phone? MTN is sayign get a ID, and we'll help you, FNB is saying sorry we dont want to help you).</p> <p>I was pleading my case and see if I can get the money ut in forms of cash, go to the department of home affairs, get my ID, get a SIM, get a phone, get a job, my life right now is very difficult, and this manager is not helping me, I am not asking for charity, I am asking to be helped</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Feb 2017, 15:12
Official

Good Day

We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.

Regards

Complaints Resolution

Daffnie Goveneder

Email address: ***

Tel number: *** (option one)