No help

I think FNB needs to change their slogan because they are no help. I have app**** for the relief fund since i work in the tourism industry and not getting my full salary. To date i have not received any help and yet they are still charging me interest on the Covid 19 relief fund. When you call the help centre its the same thing over and over we will look into this and escalate the matter but yet no one contacts you. I have friends that bank with FNB competitors like Standard bank and they have been very helpful. Thinking of changing banks to Standard Bank.