1 reviews | Active since Nov 2016

03 Mar 2017, 00:46

No happy

<p>This fnb guys just deducted my R2372,45 without my knowledge. When I call them, I spoke to M Matsompe call center guy. He told me that money was deducted to my account it was for cash handling fee, that I didn't know. So In that case I have been ****ed by my bank. How can I do reversal for my money back to my account. If they told me when I asked them last week Friday in the branch time I was withdrawning the money. And they told me that the are no charges as I m using cheque card. some banks gave us wrong information just they can benefits from our Salaries. We r working hard for that money just for u to take it like that. Pls reverse my money back. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Mar 2017, 08:39
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)