DM
David M

1 reviews | Active since Nov 2012

31 Jul 2018, 12:24

No good customer service from FNB

Been a premier client for over 10 years. App**** for a very small vehicle loan and after four days of chasing various people after I had submitted everything required NO ONE calls me back or emails. I even made a formal complaint and had to chase a response to that. Shocking service.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Jul 2018, 12:46
Official

Good Day David ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***