No \Go To Guy"at FNB - Innovation Fails!"""

My trust account was put on hold due to alleged non-compliance with FICA requirements. During this tedious process, I dealt with many touch points within FNB including Private Clients and Business Banking and no one could advise specific requirements at any point in time, the FICA requirements alone changed daily. I submitted an official letter of complaint to FNB Business Banking as well as Private Clients on 17 June - apart from a generic response, the detail of my complaint has not been dealt with. I also lodged a complaint on FNB's website last Monday (22 June) and have had NO response. I have been an FNB customer for years and hold various accounts and other products through them but have been left in the dark with no communication or support - the tag line a \Go To Guy"is misleading"