No getting a response from my Private Banker

<p>I was offered a premier client credit card which i activated online. Since i am on the private client option i decided that should call FNB and take advantage of the bundle package service instead of being charged different fees on both my Cheque card and credit card.</p> <p>I called FNB on 15 June, to enquire about the bundle package. But i was told that i need to be on the private client credit card. So i was transferred to my Private Banker (Vibeshan Chetty) who was not available at the time. I then spoke to a guy called PW, who said he will upgrade my premier credit card to Private client. He said he will send the new agreement of which to date i have not yet received.</p> <p> I called again today (@ 8:30am), and i was told my private banker is not available. So i spoke to another guy called Wandile who offered to assist. He also promised to do an upgrade for me and that he will send the documents right away. It’s now 14:00pm and there’s nothing in my inbox.</p> <p>I have been calling since this morning and Neither Wandile or Vibeshan are available to take my call, I’m being transferred from pillar to post. I have left so many messages and no one has called me back</p> <p>What’s the point of paying so much on monthly service fee but I am being treated like an ordinary banker who has a savings account?</p> <p> </p>