NO GENUINE CARE AT ALL

Since the pandemic FNB has known about my employment situation and I recently had bouncing debit orders last month that cost almost R2000. Every time I try and contact them to avoid the debits their online chat always cut me off, their emails don't get rep**** to, and their calls run in circles, but they still expect me to pay their own debit for the credit card when they should know the account is dormant. I've been trying to pay whatever little amount I can manually, and avoid unnecessary expenses.

How can I pay for the debits costs when their costing me so much money for stupid things like debit orders in one month? I've managed to get hold of some of the companies for the debit orders, but as for FNB, they're being very ruthless and demanding of their expenses even sending threatening messages of taking legal action without bothering to EVEN CALL the account holder. WOW, so much for customer care. As soon as I sign my next contract I'll be shopping for better banking options.