NO FUNDS – IS THIS THE WAY YOUR TREAT YOUR CLIENTS!

Good morning. My mother-in-law has still not received her funds, which was ****** by means of phishing/********** activity. We have been in contact with FNB ***** as well as customer services and the feedback given was that the funds are in process to be reversed and should reflect by latest yesterday.

Please advise if we should visit a branch to resolve this matter on the spot or what the status is in this regard as she is dependent on the funds for her daily expenses. Should we not receive concrete feedback before end of business tomorrow, we will revert this matter to the FSB. Please revert to the reference numbers on the previous post as all her details was given through. You are more than welcome to provide direct feedback to her on the cellphone number given as she is your client.