No ***** claim update and harassing me for payment!!

I had an open credit card claim, and having contacted FNB numerous times for feedback on my claim, they have not responded. They have taken the liberty to try to collect payment from me then sent an overdue statement twice! Why are you not responding to my claim and instead attempting collection on an open case? This is the worst bank ever.

The ***** claim has been pure torture, not only did they reverse a claim before determining if my case was valid, they have since chosen to simply ignore every attempt I make to get progress on my case and instead harass me for payment. This bank has sided with a company that clearly de*****ed me and is adding insult to injury at this point!