No follow up
<p>On 17 October I contacted FNB special arrangements via email for a payment arrangement while on maternity leave. I was contacted via email on 21 October by someone called Ntombi requesting for documents which I sent on the 25th of October but to date have not had any response on the outcome. I received my salary on the 25th of November and the full amount was deducted which now leaves me in a predicament as I could not pay everything I needed to. I have been trying to phone the call centre but I have to hold on long because of high volumes. Can someone please get back to me.</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)