JN
Jaco N

1 reviews | Active since Mar 2009

27 Sept 2017, 16:14

No follow through - No feedback - No Reply

Still struggling to get all my accounts open after deciding to move everything accross to FNB... Terrible way to get started.

Still Robin Hendrickse is absolutely nowhere and not replying to mails or answering calls. How do I get my accounts open if the guy who's suppose to be assisting me cannot follow throug!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Sept 2017, 16:37
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

JN
Jaco N's update29 Sept 2017, 14:44
Reviewer Update
More than 2 days later and still ZERO feedback or progress... Your slogan should be "How can you help us help you"!! Absolutely useless! Best part is I wanted to test the service delivery before switching to private banking but if this is what the service is like to new customers on Premier level.... Disgraceful!