NO FNB CUSTOMER SERVICE

On 02/11/2015 I transfer money into an account, I did it through the Online banking app from my phone.I transferred the money into an incorrect account, the account name was incorrect also and branch code wasn't entered. I realised the mistake after the person who was supposed to receive the money got an sms but the funds weren't reflecting into the account. The transaction was done in the evening, I could not contact the call center as their working hours are until 5pm, the next morning 03/11/2015 I contacted FNB and was sent a reversal form.<br> <br> I contacted FNB on 10/11/2015 for an outcome they had nothing.<br> Wednesday the 11th I received an email from Queen Magotsi stating the outcome was unsuccessful because no authority to debit.<br> <br> My argument is how can FNB process the transaction if the account details are incorrect?<br> <br> I called FNB this morning 12/11/2015 I spoke to Queen who could not assist, I told her to put me through to someone who can assist, I was put through to Adel Billings who was unable to assist me, her response was this is no longer in their hands and I should contact the account holder. Some service FNB provides.<br> AND JUST LIKE THAT MONEY GONE. THIS IS *****!!!