No fix of PayPal payout issue

Item: FNB (First National Bank)
Rating: 1
Author: Wulf E

I created an online banking profile for PayPal payout to non-FNB account. When trying to set up PayPal payout, I got an error message "Some errors have occurred... (E-100) mammoth.otp.PrepareOTPNavigator returned false with a SUCCESS code." However nowhere could I see where I had entered wrong information. Twice I referred the issue to some technical support centre, and twice was notified my case would receive attention. I am still waiting!

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

08 Oct 2018, 11:36

Good Day Wulf

Thank you for bringing this to our attention.

We acknowledge your complaint.

Your complaint has been routed to the relevant department for further investigation and resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply08 Oct 2018, 11:36

Official

Good Day Wulf

Thank you for bringing this to our attention.

We acknowledge your complaint.

Your complaint has been routed to the relevant department for further investigation and resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Wulf E's updateReviewer Update

01 Mar 2019, 13:18

I never received a response from FNB, but I successfully accessed the site today.

Wulf E's update01 Mar 2019, 13:18

Reviewer Update

I never received a response from FNB, but I successfully accessed the site today.