1 reviews | Active since Aug 2014
No feedback with regards to **** R200 note from ATM
<p>On the 9th of July in the early morning I went to an FNB ATM in Greyville to withdraw money. I received five R200 notes and one R100 note. I immediately went to Cityview next door to get something to eat. I went to one of the delis and ordered a pie and handed over a R200 note that I got from the ATM earlier, only to be told it was ****. I immediately went back to the bank and waited outside for about half an hour for their consultant services to open. I handed over the R200 note to them and they agreed it was **** but they claimed it could not have come from the FNB ATM. Anyways after much dispute, the consultant and manager said I must fill in a dispute form, staple the R200 note to it and was told it would take 7 days to resolve. It is now the 23rd July.</p> <p> </p> <p>Your ATM has a serious security flaw if it is generating **** R200 notes, fortunately only one of the five R200 notes I received from the ATM was **** but still this is unacceptable and you left me R200 out of pocket.</p> <p> </p> <p>I have received no feedback since the incident, and it's way past 7 days so where's my feedback?????????? Check the cameras, check your ATM records and check your promises for feedback because I haven't received any.</p> <p> </p> <p> </p> <p> </p> <p> </p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 973392
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 973392
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
I only received one phonecall a few days after this complaint explaining that they were still investigating the matter and they would revert back to me shortly. 3 weeks have gone by since the phonecall with still no feedback. I am very dissapointed in the Greyville branch as this is not the first time I had issues. Your lack of communication and feedback is appalling. Phone me urgently.
I only received one phonecall a few days after this complaint explaining that they were still investigating the matter and they would revert back to me shortly. 3 weeks have gone by since the phonecall with still no feedback. I am very dissapointed in the Greyville branch as this is not the first time I had issues. Your lack of communication and feedback is appalling. Phone me urgently.
I only received one phonecall a few days after this complaint explaining that they were still investigating the matter and they would revert back to me shortly. 3 weeks have gone by since the phonecall with still no feedback. I am very dissapointed in the Greyville branch as this is not the first time I had issues. Your lack of communication and feedback is appalling. Phone me urgently.
I only received one phonecall a few days after this complaint explaining that they were still investigating the matter and they would revert back to me shortly. 3 weeks have gone by since the phonecall with still no feedback. I am very dissapointed in the Greyville branch as this is not the first time I had issues. Your lack of communication and feedback is appalling. Phone me urgently.
Good Day
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused. Kindly be advised that your comments have been escalated once again to the relevant manager to address and will be making contact with you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Good Day
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused. Kindly be advised that your comments have been escalated once again to the relevant manager to address and will be making contact with you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
