1 reviews | Active since Aug 2015
No feedback to resolve problems
I contacted FNB originally on 4 August to close my credit card account.Since then I have experienced numerous problems in attempting to close my creditcard. <br> <br> I contact the call center various times to follow up on the matter, as no one is coming back to me regarding the problems I have logged. The first call made on 06 August, when I spoke to Gloria. She provided me a settlement amount which was incorrect.11 August I received an email regaring the faulty settlement amount.I email again to find out why the settle amount was incorrect. Again,no one made contact with me to resolve the matter. <br> <br> I call FNB on my own expenses. On 13 August I spoke to Ivan, who said he will forward my query to Yvonne who is managing my problems. No feedback was obtained from either of them. <br> <br> 0n 16 August I go the FNB branch to resolve the matter. They are not able to assist me as I need to contact the credit card division telephonically. On 17 August I contact FNB again.Due to technical errors my card cannot be verified.The call center agent request that I send an email. The email was sent and by close on business 18 Aug no feedback was received from them. I am done! Closing all accounts !!!!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to The relevant department who will provide you with feedback.
The reference number is 743382.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to The relevant department who will provide you with feedback.
The reference number is 743382.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
