No Feedback till Today-REF 841668

A few days ago I logged a query regarding an agent giving me incorrect details, regarding my card being cloned. I received a call from David who advised me that he got my complaint and that the Team Leader will give me a call back. Till today I have not received any call back. I believe that this agent should be taken to task for what she did, and also the fact that she could not transfer me to a supervisor, which led to me dropping the call. This is Customer Avoidance! I called the other day with the ref number, and a guy advised me that he logged the escalation and someone will call me back. However till today I got no call back. <br> Is this the kind of service that FNB provides? This agent, put me through something that I cannot explain, I was emotionally hurt and even the branch I went to can tell you this. It is not a joke for her to have said that I used my card at different places totaling to over R 10 000, especially when no debit orders of mine went out. How do I know this agent is not a ********* myself? I entered my details, and she gave me incorrect details, so whose account was she looking at? You would think that FNB would take this seriously but it is the opposite<br>