sM
shellmarie M

1 reviews | Active since May 2015

15 Aug 2017, 17:26

NO feedback since April 2017

I have sent an email to FNB on 28/04/2017 Ref: ********** . Since then I have followed up numerous times and they just don't get back to me. Due to this I have a pending judgement on my name since 2012 and now I can not buy the house i have an offer on. Please help. I need this cleared from my name asap but i do not have any information on what is going on. I need a letter to confirm that i do not owe anything so I can finalise the offer. Also I keep on receiving sms'es Subject: FW: FNB Credit Card // Shellmarie Maartens // DC42108 which is a different account i assume as the one i have a judgement against me on. Received an sms with ref ********** ********** 68 This account was paid in full in 2015

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Aug 2017, 16:25
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

Your complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

sM
shellmarie M's update22 Aug 2017, 16:08
Reviewer Update
Good day. And again still no answer yet. FNB Credit Card said it is not theirs but still no one can sort this out. Natasha is just sending emails that is not responded to at all. I will be submitting a complaint with the Credit Ombudsman.
FNB (First National Bank)
FNB (First National Bank)'s reply23 Aug 2017, 08:20
Official

Good Day

Please be advised that you will need to send a email to *** with your Ref no: ***

Regards,

Hello Peter Complaints

Daffnie Govender