AK
Akhona K

1 reviews | Active since Mar 2014

22 May 2016, 13:31

No Feedback/Response

<p>I logged a call-back request on the FNB website to open a Platinum cheque account since I have bond and car finance from Wesbank/FNB, and probably 3/4 days later I received a call from an agent who was going to assist me in opening the account. At the time the agent called I was in a meeting, and requested her to call me anytime from 12pm, and she agreed she'd call, and to date I have not received any sort of feedback or response???... Which I find utterly unacceptable esp if you want business from customers???...</p>

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Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply23 May 2016, 08:39
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 926492.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

AK
Akhona K's update26 May 2016, 13:11
Reviewer Update
The agent I spoke to informed me that FNB wanted to offer me a GOLD Cheque account, and I enquired as to why that was the case, and said I would need to deposit salary for 3 consecutive months, and I made it clear that the reason I wanted the platinum account was to regularly transact on it, i.e. my salary would be paid to the account from the end of June, and I did not understand why I had to get a Gold Cheque Account if the account will be changed into a Platinum account 3 months later i.e. should I deposit my salary to account for 3 months, I find this ridiculous and it would add more admin for me 3 months later! If that's the only way I am going to get FNB's services, I'll take my business elsewhere! And to add on top of that, affording the minimum requirements will not even be an issue, thanks for nothing!!!
AK
Akhona K's update26 May 2016, 13:12
Reviewer Update
The agent I spoke to informed me that FNB wanted to offer me a GOLD Cheque account, and I enquired as to why that was the case, and said I would need to deposit salary for 3 consecutive months, and I made it clear that the reason I wanted the platinum account was to regularly transact on it, i.e. my salary would be paid to the account from the end of June, and I did not understand why I had to get a Gold Cheque Account if the account will be changed into a Platinum account 3 months later i.e. should I deposit my salary to account for 3 months, I find this ridiculous and it would add more admin for me 3 months later! If that's the only way I am going to get FNB's services, I'll take my business elsewhere! And to add on top of that, affording the minimum requirements will not even be an issue, thanks for nothing!!!
FNB (First National Bank)
FNB (First National Bank)'s reply27 May 2016, 09:10
Official

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

AK
Akhona K's update30 May 2016, 18:13
Reviewer Update
To date, I still have not received any response or a call back from the relevant department to set this straight?... And yet Daffnie Govender rep**** on May 27, 2016... so that means it takes FNB roughly 2.5 to 3 days to resolve even thee simplest of queries???... Very Nice!