No feedback regarding the ********** case

My account was **********ly debited in September I reported it 2 days after I received a notification and I was told that the ***** department is working on it and I will get my refund after 30 days, just before 30 days another transaction happened reported it within 12 hours the money was still reserved and l <br> requested them to cancel and stop all transactions from that entity they didn't do any thing but adviced me to cancel my card and that the matter is been investigated.<br> I get unending stories everything I go to the branch for feedback Regard the issue at hand .<br> I lost all faith in the bank I trusted with my money . <br> I dnt knw what to do anymore ?