No feedback regarding loan

I used to think I've got the best banking service in SA. But was proven wrong this past week. I've app**** for a personal loan online Monday 2/2/2015. I was called back late Monday afternoon, but missed the call because I was driving home. I received a SMS with a phone number, and returned the call Tuesday. After applying for the loan telephonically, it was said that the loan was approved and will be available within 24 hours. Then I was called back again to inform me to go to one of the branches for fingerprint identification for the application to be completed. Due to work I was only able to go Thursday morning, where a consultant firstly told me that there's no application on my profile and that they are waiting for some documents. But after calling the call centre again it was confirmed that they only need my fingerprints. They've promised to be in contact with me later. Friday morning after no call, I've called them where I was promised that the money will be in my account end of business on Friday. Today Monday after I made several calls and given promises to be phoned back with a answer, I still didn't receive a valid reason or money. I'm very disappointed in FNB.