NO FEEDBACK RECEIVED AFTER NUMEROUS COMPLAINTS FILED

I did an online complaint/query on the FNB website two weeks ago. I received my reference number and I waited for a reply. When I haven't received any reply I wrote a review on Hello Peter. I received new reference numbers and hoped that I will get response from FNB, again nothing...

I then wrote another review because I haven't received any response, received a NEW reference number and an email stating it has been escalated.

Today two weeks after my initial query/complaint I haven't received any feedback from FNB.

I am so frustrated it is not even a big query.

I switched from ABSA to FNB because it seemed like a good move at the time, but I am starting to regret this decision. At least when you file a complaint with ABSA they respond. Since I switched it has been one struggle after the other.