No Feedback Received

On the 04/06/2015 I went to the Irene Mall branch for a personal loan. Everything was done as requested and the required documentation was sent through to the loans department. On 10/06/2015 I went back to the branch due to the fact that I have not been contacted with regards to the load. I was informed that all the documentation was sent through, but that my I.D number should be written on each page, including the copy of the I.D. Once again everything was sent through after my I.D number was written on every page and I was informed that they will contact me by COB 11/06/2015. I gave the loans department a call at around 15:30, and was informed that the person working on my request is Sechaba, but unfortunately he/she is on lunch. The person that assisted me (unfortunately I cannot recall the name) informed me that an email will be sent through and that I will be contacted back. I asked up until what time they are working and was informed up until 18:00 to 19:00. Since I was not contacted by 17:30 I tried to call them back and was informed that the office hours are between 08:00 and 17:00 please pull the recording from this afternoon and provide feedback.