SM
Siveshan M
1 reviews | Active since Aug 2010
03 Oct 2023, 00:25
NO FEEDBACK: Query Reference ***Q
Good day.
It has been almost 2 weeks since I sent through the requested information relating to my query. I have followed up on a daily basis via email but have not received any feedback or acknowledgement that my query is being attended to. This query relates to Ebucks points that were not allocated resulting in a decrease in my reward level and also a decrease in my Ebucks allocated for September
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Siveshan M's updateReviewer Update
12 Oct 2023, 18:15Hi,
I have received an email from customer complaints indicating that my query has been logged.Complaint Reference ***NF
The issue has still NOT been resolved. The consultant that initially contacted me, called me to follow up after I laid this complaint (9 days ago) since then, no feedback.
I have been awarded Ebucks this month and everything is in order, even though last month I was allocated points for which I should have. This resulted in me dropping a level and NOT earning the maximum rewards for September.
Please can this be rectified
I have received an email from customer complaints indicating that my query has been logged.Complaint Reference ***NF
The issue has still NOT been resolved. The consultant that initially contacted me, called me to follow up after I laid this complaint (9 days ago) since then, no feedback.
I have been awarded Ebucks this month and everything is in order, even though last month I was allocated points for which I should have. This resulted in me dropping a level and NOT earning the maximum rewards for September.
Please can this be rectified
SM
Siveshan M's update12 Oct 2023, 18:15
Reviewer Update
Hi,
I have received an email from customer complaints indicating that my query has been logged.Complaint Reference ***NF
The issue has still NOT been resolved. The consultant that initially contacted me, called me to follow up after I laid this complaint (9 days ago) since then, no feedback.
I have been awarded Ebucks this month and everything is in order, even though last month I was allocated points for which I should have. This resulted in me dropping a level and NOT earning the maximum rewards for September.
Please can this be rectified
I have received an email from customer complaints indicating that my query has been logged.Complaint Reference ***NF
The issue has still NOT been resolved. The consultant that initially contacted me, called me to follow up after I laid this complaint (9 days ago) since then, no feedback.
I have been awarded Ebucks this month and everything is in order, even though last month I was allocated points for which I should have. This resulted in me dropping a level and NOT earning the maximum rewards for September.
Please can this be rectified