1 reviews | Active since May 2012
No feedback provided
I have been banking with FNB for the past 4 years. I tried to apply for a credit card and no one calls me back to let me know what was the status of my application form. I spoke to an agent on 09/09/2017 and she advised that she was going to clear my online application so that I could restart the process of applying. Todate this never happened as each time I apply online, I am immediately get turned down. When applying with other institutions I got immediate approval. FNB does not even call back to follow up on my request.
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department to investigate and to provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department to investigate and to provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)