No Feedback!! Poor Service.

Since Friday 3rd August I could not purchase (airtime) anything via cellphone banking,I keep on getting the following message "Your request cannot be processed as you have exceeded your daily transaction limit..." On Wednesday 8th August I finally call ********** 405 - Tobele assisted and advised because of a system update my limit has been reset to the minimal and I have to either to the bank or atm and do all kind of nonsense to increase my limit. I then argued the fact I didn't change anything so why am I ,the client,having to go through all this nonsense to get my limit to where it was? And how does it make any sense that my limit was rest to "minimal" if I get this message even on the first attempt for the day....so whats the minimal limit ? Zero? I got to speak to a team leader - Roxane - who advised she can see I didn't make any changes that could result in this so she will have to escalate to "system admin" dept or something and they will give feedback by the Friday 10th Aug ,guess what ? To no surprise ,no-one has ever contacted me. Ridiculous!! Please get this your staff including mid management educated on systems and products and get them to stick to their promises made to clients. This is so unprofessional to say the least. GET MY TELEPHONIC BANKING TRANSACTION LIMIT SORTED.