1 reviews | Active since Jul 2015
No feedback or service. Customer service is pathetic
I am truly appalled by the service or should I say no service received by FNB connect and FNB personal loans division. No feedback and response. Do you not understand simple instructions. I had to call FNB connect today to resolve my issue but the agent was *********** n useless to say the least. Had to wait on the line which cost me time n money. Train your staff. I think her name was Katlego. The personal loan query is still not resolved. Just listen to that call and credit the damn initiation fee.
Good day Mr. Becker,
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Connect and Smart Devices as well as to FNB Personal Loans and have requested that they be in contact with you.
Reference number ***NF was issued for your complaint
I do apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Mr. Becker,
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Connect and Smart Devices as well as to FNB Personal Loans and have requested that they be in contact with you.
Reference number ***NF was issued for your complaint
I do apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)