No feedback or response regarding my query..

Still no response about my query!!! Mailed FNB again yesterday about my account and not a response or mail or call, because why would they care? As long as they take money off your account and getting their money. Is it so difficult to do their jobs and make sure that my money is put back into my account!!! Right now I don't care what procedures need to take place, my money needs to be returned to my account! Communication and customer service is definitely not a strong point!!! You mail until your blue in the face and no response! This is now