KL
Keith L
1 reviews | Active since Jan 2019
11 Mar 2025, 16:50
No feedback or response.
I have been sending emails to request a consultant to contact me to no avail. when a call comes through it rings for twice and disconnects without being assisted.
May I request Housing finance legal to contact me please.
regards,
Helpful (0)
Replies (2)0
Replies (2)KL
Keith L's updateReviewer Update
12 Mar 2025, 11:08Good day Hello Peter Complaints Team
I would like to extend my heartfelt gratitude and compliment to Nangamso Mgaga for your professional, empathetic, and reassuring assistance. Your support was truly appreciated, and I am grateful for your kindness and expertise.
I have been ignored so many times when I needed assistance, your assistance truly made me feel listened to.
Thank you.
I would like to extend my heartfelt gratitude and compliment to Nangamso Mgaga for your professional, empathetic, and reassuring assistance. Your support was truly appreciated, and I am grateful for your kindness and expertise.
I have been ignored so many times when I needed assistance, your assistance truly made me feel listened to.
Thank you.
KL
Keith L's update12 Mar 2025, 11:08
Reviewer Update
Good day Hello Peter Complaints Team
I would like to extend my heartfelt gratitude and compliment to Nangamso Mgaga for your professional, empathetic, and reassuring assistance. Your support was truly appreciated, and I am grateful for your kindness and expertise.
I have been ignored so many times when I needed assistance, your assistance truly made me feel listened to.
Thank you.
I would like to extend my heartfelt gratitude and compliment to Nangamso Mgaga for your professional, empathetic, and reassuring assistance. Your support was truly appreciated, and I am grateful for your kindness and expertise.
I have been ignored so many times when I needed assistance, your assistance truly made me feel listened to.
Thank you.
KL
Keith L's updateReviewer Update
26 Mar 2025, 10:28I am becoming increasingly frustrated with the lack of communication from FNB regarding my account.
I have made the required payment and sent proof of payment to the consultant handling my account. However, to date, I have not received any response or acknowledgment. This lack of support leaves me feeling uncertain and anxious about the status of my account.
While I fully acknowledge my obligation to FNB, I do not expect to be treated as if I am begging for assistance. I have made every effort to engage in good faith, yet I am not receiving the help or guidance I need. Even the last communication I received was relayed through someone else.
I kindly request prompt feedback and assistance regarding my account. Please let me know how we can move forward.
Looking forward to your urgent response.
KL
Keith L's update26 Mar 2025, 10:28
Reviewer Update
I am becoming increasingly frustrated with the lack of communication from FNB regarding my account.
I have made the required payment and sent proof of payment to the consultant handling my account. However, to date, I have not received any response or acknowledgment. This lack of support leaves me feeling uncertain and anxious about the status of my account.
While I fully acknowledge my obligation to FNB, I do not expect to be treated as if I am begging for assistance. I have made every effort to engage in good faith, yet I am not receiving the help or guidance I need. Even the last communication I received was relayed through someone else.
I kindly request prompt feedback and assistance regarding my account. Please let me know how we can move forward.
Looking forward to your urgent response.