YP
Yvette P
1 reviews | Active since Jun 2012
16 Oct 2015, 08:54
NO FEEDBACK OR RESPONSE
I have been struggling with the bond division to send an assessor out to my property for final evaluation and payout of the balance of the bond. They do not respond to my emails or telephonic messages. This is not the first time this has happened. the bond division seems chaotic at best. Nobody seems to know what the other one is doing. I am always being shunted from one person to the next. They do not seem to know their jobs and communication between these individuals seems incredibly poor!! Please resolve this matter as a matter of urgency.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
16 Oct 2015, 09:00Hello Evie46,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 787321.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 787321.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply16 Oct 2015, 09:00
Official
Hello Evie46,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 787321.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 787321.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)