No feedback - or Internal staff not aware whom to send clients to

Ok so after 7 weeks of contacting FNB regarding the ***** of an untheorized debt on my credit account, I was told to call this number: ***. They referred me to ***; they referred me to ***; they referred me to ***; they referred me to ***. Nobody could help me and kept on guiding me to another department; not even the online secure chat option said they couldn't help me. It's super frustrating spending all that time with 0 results