No feedback or communication and no bank accounts for my kids!

I have recently with great afford opened 3 accounts for my 3 sons and wanted their debit cards to be delivered with my father in law in Plettenberg bay as we are in Zambia at the moment. I have left all the necessary paper work for him and communicated to the courier company as well as FNB. They were actually there to deliver and for some reason they could not deliver to my father in law. I have send numerous e mails to *** and other e mails at FNB but no reply. Now on my online platform my kids accounts were also closed and no one is replying to me! As a kid my parents opened an account for me at Volkskas (now ABSA) and I left them a few years ago as the service was the same I am experiencing at FNB now! All I can say is I am very disappointed and soon I will make afford to move all my things again! I do not expect any response as FNB is useless and assume this will also disappear in the cyberspace as all my other mails! From a VERY unhappy client!