KN
Kgomotso N

1 reviews | Active since Oct 2011

23 Nov 2015, 18:03

no feedback or communication

WHEN WILL I GET AN ANSWER TO WHY MY CREDIT CARD APPLICATION IS STILL NOT PROCESSED???AND WHY THE INTIAL APPROVED AMOUNT WENT FROM r173000 TO R56000??? HOW MANY TIMES MUST I COMPLAIN BEFORE THIS IS RESOLVED??...AND HOW MANY TIMES MUST I ASK WHY I HAVE APP**** FOR A PERSONAL LOAN VIA CELLPHONE BANKING AND UU DID A CREDIT CHECK AND IVE NEVER HEARD FROM YOU AGAIN???AND THEN I HAD TO CALL ON THE 20TH NOVEMBER AND APP**** ON THE PHONE FOR THE LOAN AND PREAPPROVED FOR R150 000 AND I WAS RUNNING OUT OF AIRTIME SINCE THE PERSON KEPT ME ON THE PHONE CLOSE TO AN HOUR, AND HE SAID HE WI

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Nov 2015, 08:50
Official
Hello smatsatsa123,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 818578.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)