No feedback or cards from FNB despite them expiring this month

We have a business account with FNB with a card for myself and another card for my wife. Our cards expire this month (December 2018). About a month or so ago I sent a message via online banking that we need new cards before the current ones expire, and to date no-one has responded.

Interestingly enough, my wife's card on her personal account expired already, without any word from FNB nor any new card arriving via courier.

I am left wondering if we will have the same experience with our business account cards, where they expire and no-one contacts us (despite requesting it via online banking) and also no cards arriving via courier.

Very bad service from FNB in this regard.