No Feedback on unauthorised debit from loans department

<p>Hi</p> <p> </p> <p>this is the end of day 2 that i have been calling FNB loan colllections, every time i phone them the phone rings over to the service desk eventually and the service desk has escalated this on each time i phoned them, almost every time someone tells me that someone will phone me back shortly and still no phone call. every time i called the call was supposedly escalated, i am amazed that with all these escalations to the next importance level that the CEO of FNB has not phoned me yet.</p> <p> </p> <p>FNB deducted R7000 from my account which matched the total loans outstanding but shortly after that the normal monthly payment went down as well so i logged in on my online FNB and the R7000 was deducted and not allocated towards the loan, now that i want my money back or want an answer on this, the collections department is dodging my call and not even calling me back.</p> <p> </p> <p>Regards</p>