1 reviews | Active since Oct 2015
NO FEEDBACK ON STOPPED DEBIT ORDER DISPUTES
Since April, I have been struggeling to have two debit orders previously stopped reversed. When you call the call center they tell you to use the app - and when you use the app, they refer you to the call center. I went to my earest branch on Saturday 16 May - the lady assisted me on my app with a dispute on both these debit orders. She told me it will take two working days to process. Till today - NOTHING. When you use the secure chat to follow up they again revert you to the call center and vice versa. FNB is honestly ensuring taking care of big companies during this pandemic and does mind ******** companies like Platinum life taking the food of their small customers tables. This is honestly a joke to them!
They contacted me - reversed the debit order only to deduct it again later the same day. When you try to get hold of them, they just send you from one computer to the next ... transfer after transfer.
As I said, when you use the app to communicate they tell you to call the call center as they cant assist. And when you call, they tell you to use the app ... Nobody wants to help you until you complain publically
Juliana
They contacted me - reversed the debit order only to deduct it again later the same day. When you try to get hold of them, they just send you from one computer to the next ... transfer after transfer.
As I said, when you use the app to communicate they tell you to call the call center as they cant assist. And when you call, they tell you to use the app ... Nobody wants to help you until you complain publically
Juliana