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Dyaksha S

1 reviews | Active since Jul 2015

02 Jan 2018, 11:49

No Feedback on query logged a week ago

I logged a request to change my debit order bank details fir both my life cover and personal loan on 25/12/2017 and to date received no feedback and the request had not been processed. I logged the same request with 2 other providers on the same day and my request was processed and feedback provided on 29/12/2017. Please sort out ASAP.

0
Replies (6)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Jan 2018, 15:43
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)

DS
Dyaksha S's update03 Jan 2018, 11:49
Reviewer Update
I just want to,know if the details hand been updated coz I need to close the old bank account.
DS
Dyaksha S's update04 Jan 2018, 10:07
Reviewer Update
This is really frustrating. I want feedback urgently.
DS
Dyaksha S's update04 Jan 2018, 10:07
Reviewer Update
This is really frustrating. I want feedback urgently.
FNB (First National Bank)
FNB (First National Bank)'s reply04 Jan 2018, 13:30
Official

Good Day,

Thank you for your posting and bringing this to our attention.

The email address used is the one you provided when you logged the complaint.

Your comments and proper email address will be escalated to the FMB Loans department and they will be in contact with you.

Regards,

Hello Peter Complaints Team

*** (option one)

DS
Dyaksha S's update04 Jan 2018, 17:36
Reviewer Update
I don't know what is worse the appalling service or the *********** staff. Firstly the staff don't even have my correct information, then the consultant I spoke to said the bank details can be updated over the phone but today I'm told I need to supply my bank statement. What is the correct process. Its either FNB processes change daily or the staff don't know how to do their jobs and are not properly trained. I requested a change in my bank details for my personal loan a few months ago with no hassle. Now its such a mission and very frustrating. Its a back and forth coz staff don't read and don't understand simple request. Can someone competent and sort the request out urgently as I need to have the old account closed to avoid bank charges on 2 accounts.