No feedback on query!!!

Wow!!!fnb it's been 7DAYS since you sent me the below email, not sure what your definition of "high priority" is...

Dear Valued Customer

Your High Priority Complaint Reference Number *** been assigned to a Resolution Service consultant in Retail Service Recovery.

An investigation into your matter will now be initiated and we will be in-touch with you shortly

I have tried to call several times and apparently my "ref number" could not be traced and therefore could not give me any feedback on the matter.

Your level of service or lack therefore is appalling.