1 reviews | Active since Jul 2016
No feedback on query
<p>After calling multiple times to follow up, after turn around times was not followed by FNB, I still don't have feedback on my query and no one has called me as promised.</p>
Good day Ms. ansevenster
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours. Please bear in mind that ********** matters may lapse the turn around time due to the investigation process and further details which may need to be probed. Should this be the case the business unit investigating this matter will revert with interim feedback.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. ansevenster
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours. Please bear in mind that ********** matters may lapse the turn around time due to the investigation process and further details which may need to be probed. Should this be the case the business unit investigating this matter will revert with interim feedback.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***