No feedback on problem

Money got deducted from my cheque card regarding from DSTV as a recurring that was not approved with DSTV. I reported it to FNB and was advise to firstly request for refund once the money clears on DSTV side. I waited some time and contacted DSTV to that the have no record of this amount or any payment made.

After this I responded to FNB email with the telephonic file of the call between myself and DSTV agent stating the information and whatsapp messages. Stating they can proceed.

I have tried to find out the status of this matter, but I keep on getting the run around from FNB with no response on the email with all the information. The amount that was deducted may not be a lot to the, but its a lot to me.